FAQs: Learn More About AlphaStyle
WHEN WILL I RECEIVE MY ORDER?
Following order verification and credit approval, order processing usually takes up to 10 business days before dispatch, excluding Hong Kong public holidays. Delays may occur during sales, promotional events, or other peak periods.
After dispatch, delivery times vary by destination and carrier. Use your tracking details for the latest updates or check the shipping policy for more information.
WHAT IS YOUR RETURN POLICY?
If you need to exchange an item due to a defect, you must request it within the 14-day return window shown on your tracking information from the delivery date. Items must be unworn and returned in their original condition. AlphaStyle must authorize the return in writing before merchandise is sent back.
Approved returns are issued as store credit. A cash refund is only available in special cases authorized by AlphaStyle. Shipping charges, duties, taxes, and return shipping costs are non-refundable. See the full returns policy for details.
HOW DO I RETURN MY ORDER?
Email cs@alphastylestore.com with your order details before returning an item. AlphaStyle requires written authorization before it will accept returned merchandise. Customers are responsible for applicable return shipping, duties, and taxes. Check the returns policy for full conditions.
CAN I CANCEL MY ORDER?
Requesting a cancellation is not guaranteed. During a peak period or for orders placed over the weekend, cancellation may not be possible. Email cs@alphastylestore.com as soon as possible if you need to cancel an order.
HOW DO I KNOW THE ITEM WILL FIT ME?
Every product page includes a size chart with garment measurements, typically shown in centimeters. Where available, the product description also includes the model’s height and the size worn for reference.
Fit varies by design, so check the information on the individual product page before ordering. Some KUDU styles use an oversized silhouette. The customer support team can also help with questions about measurements and fit.
HOW DO I FIND OUT WHEN NEW STYLES
ARE RELEASED?
Subscribe to the newsletter on this page or follow AlphaStyle on Instagram for early release information. You can also check New Arrivals to see the latest styles and drops.
WHAT IF I NEED TO MODIFY/ADJUST
MY ORDER?
Once an order has been placed, it cannot be modified or adjusted. If you need to request a cancellation, contact AlphaStyle as soon as possible. Cancellation requests are not guaranteed once an order has been submitted.
MY ORDER HAS BEEN CANCELED,
HOW LONG DOES IT TAKE FOR THE REFUND TO PROCESS?
If a refund has been authorized, AlphaStyle will request reimbursement once the return has been accepted and send a confirmation email. The time required for the funds to reach you varies according to the payment method used. See the returns policy for more information.
MY TRACKING INFORMATION STATES THAT MY ORDER WAS DELIVERED. WHAT DO I DO IF I HAVEN'T RECEIVED IT?
Allow 48 hours after the stated delivery time. If your package still hasn’t arrived, contact cs@alphastylestore.com with your order and tracking details for assistance.
I EMAILED CUSTOMER SUPPORT, WHEN CAN I EXPECT A RESPONSE?
Expect a response from customer support within 24–72 business hours. Response times may be longer during a promotional or peak period. You can also find AlphaStyle’s details under contact information.
HOW DO I UPDATE AN INCORRECT SHIPPING ADDRESS?
If you notice an incorrect address, contact cs@alphastylestore.com as soon as possible. Address updates can be requested but are not guaranteed, so always double-check your shipping information before submitting your order.
I PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?
No. Once multiple orders have been placed, AlphaStyle cannot combine them into a single shipment.
I DIDN'T RECEIVE A TRACKING NUMBER, WHEN SHOULD I EXPECT IT?
A shipping confirmation is sent once your order has shipped. You can also sign in to your AlphaStyle account and open Order History/Status to find your tracking number and follow your shipment.
Orders are usually dispatched within 10 business days after confirmation, although delays may occur during promotional periods. See the shipping policy for full details.
I RECEIVED A TRACKING NUMBER, BUT THE SHIPMENT HASN’T MOVED.
Your tracking number is generated when the shipping label is created. Please allow 1–3 business days for the carrier to update the tracking information.
WHAT SHOULD I DO IF I RECEIVED A DAMAGED PRODUCT?
If you receive a damaged item, email cs@alphastylestore.com with detailed images of the product and your packing slip or invoice. The current FAQ asks customers to report damage within 24–48 hours of delivery.
For defective goods, the formal exchange request must be submitted within 14 days of delivery. Damaged-goods exchanges are handled through the online store.
CAN I RETURN ITEMS PURCHASED DURING SALE PERIODS?
No. Sale items, discounted and promotional merchandise, special releases, and collaboration items are final sale. They cannot be returned, refunded, or exchanged.
I RECEIVED AN ITEM FROM ALPHASTYLE.STORE AS A GIFT. CAN I RETURN IT OR EXCHANGE IT?
The original purchaser will need to contact AlphaStyle regarding any available return options. Eligibility remains subject to the returns policy, including exclusions for final-sale products.
DO YOU OFFER GIFT RECEIPTS?
No. AlphaStyle does not currently offer a gift receipt.