DELIVERY
If a customer fails to accept delivery (Failed Delivery Attempts, Refused by Recipient), the parcel will automatically ship back to ALPHASTYLE and the return shipping fees are the responsibility of the customer. The cost of return shipping is $150 HKD (flat rate). For processing purposes, the cost of return shipping will be deducted from your order. SHIPPING FEE WILL NOT BE REFUNDED.
ALPHASTYLE reserves the right to make the final decision on all cases.
RETURNS AND EXCHANGES
If you would like an exchange due to DEFECT, it must be requested within 14 days of delivery indicated by the customer’s tracking number provided. ALPHASTYLE will not accept any returned merchandise without any written communication via email and authorised confirmation.
RETURN SHIPPING
All charges incurred as the result of an exchange or return (ie. shipping, duties, and taxes) are the customer’s responsibility. In the case of an exchange the customer will be required to pay an additional re-shipping fee.
It is the customer’s responsibility to ensure the accuracy and correctness of the shipment, as well as the responsibility to oversee the product(s) are packaged and delivered intact, unworn and in original purchased condition (Sellable Condition). If any matters of liability arise, the matter will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.
EXCHANGES
Upon inspection and approval, Exchange or Store Credit will be provided. Returns are issued in the form of STORE CREDIT ONLY - NO CASH REFUNDS.
All SALE ITEMS, discounted and promotional merchandise, including any discount/promo codes used are FINAL and are ineligible to be returned or exchanged.
ALPHASTYLE does not accept or assume any responsibility for loss of or damage to returned goods whilst in transit from the customer. It is therefore strongly recommended that customers use a reputable form of logistics with a tracking number.
ALPHASTYLE will not accept any returned merchandise without any written communication via email.
REFUNDS
There are special cases in which refunds are authorized by ALPHASTYLE and must be communicated and confirmed via email.
Once your return has been accepted, we will immediately request reimbursement with a confirmation email. The time needed to process your refund may vary based on the payment method used.
ALPHASTYLE will not accept any returned merchandise without any written communication via email.
ON SALE ITEMS, SPECIAL RELEASE ITEMS AND COLLABORATION ITEMS
All promotional, sale, special release and collaboration items sold are FINAL. No returns, refunds or exchanges will be accepted.
Please make sure you review your order before purchasing any of these items.
DAMAGED GOODS
For damaged goods, you may submit an exchange request to the online store only and cannot do so at any of our physical stores.
Please allow at least 10 to 15 business days for your return to be processed by our warehouse personnel. Please note: we operate within the Hong Kong calendar and local time (HKT). You will receive an email notification upon completion of the exchange process.
In regards to special releases and sale items, the number of processing days for damaged goods may be subjected to change.
